Thank you for visiting https://www.charmainenewyork.com (the “Site”).
On the Site, you may be able to purchase merchandise, become a registered user, or otherwise store other information on the Site. We may need or request certain types of personally identifiable information (i.e., information that can directly identify you or indicate where you might be contacted, such as name, address, age, date of birth, sex, e-mail address, telephone number, fax number, and credit card information ) and collect it in connection with these various activities and offerings. We do not consider indications of your interests, likes and dislikes, or general characteristics such as clothing size or hair color, to be personally identifiable information unless it is somehow grouped with other information so as to permit identification of you specifically; but from time to time we may collect such information also, in order to provide you better service or to get to know our user base and its general traits.
Sometimes you can submit information about other people. For example, you might order a gift online and want it sent directly to a friend so you might submit the friend’s name and address, should we be offering that service. The types of personally identifiable information that may be collected about other people at these pages may include: recipient’s name, address, age, date of birth, e-mail address, sex and telephone number .
The personal information you provide is considered a company asset and may be included among our transferred assets and the assets of any or all of our subsidiaries or affiliates if any of their assets is ever acquired by a third party.
We use personally identifiable information for various purposes. For example, we may use information you provide to process your purchases of merchandise, or to provide for merchandise delivery to your home. As a registered user, you provide us with information that we maintain and reference as part of our attempts to provide better and more personalized service to you. We might also use online registries or other databases to permit you to use and participate in certain portions in or features of our Site. In addition, unless you tell us not to, we like to provide you with certain information about our merchandise, sales or other offerings, and other marketing materials designed to help you use our Site and visit stores carrying our merchandise with more information. We may also use such information to make our online marketing and other communications with you more efficient. Similarly, we may use personally identifiable information in connection with certain of our activities with our partners, such as marketing efforts, co-sponsorships, and other initiatives. We also collect this information as may be reasonably necessary for tracking/verifying compliance with federal, state and local laws or for editorial and feedback solicitation purposes.
We may from time to time augment information you give us with information from other sources, such as information validating your address. Thus, information we obtain through the Site may be intermingled with and used in conjunction with information obtained through sources other than the Site, including both offline and online sources.
We sometimes share personal information given to us with third parties, including third party service providers, advertisers, business partners, sponsors and other third parties.
We may offer e-mail services or promotions that are sponsored by or co-sponsored with non-affiliated companies. Based on our agreement with them, these third parties may obtain personally identifiable information that site visitors voluntarily submit to participate in the contest, sweepstakes, or promotion. We have no control over the use of this information by these companies.
We strive to make sure your preferences are respected. Therefore, you can tell us if you don’t want us to share your personal information with third parties (other than in connection with administration of the Site or use over which we have no control, as described above) and we will endeavor to respect that. In any event, when you receive e-mails or other communications from us or our partners, you should have the ability to “opt out” of receiving any further such communications. Note that if you’ve signed up or provided information at different times for different purposes, you may have to opt out multiple times. If you don’t want to reply to an e-mail you receive, or want a simpler way to opt out of receiving e-mails from us, you can just tell us what you want by contacting:
We are committed to treating your personal information with high standards of information security. We work hard to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. Also, our customer service center operates over a private network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
We do not intentionally gather personal information about visitors who are under the age of thirteen (13). You must be at least eighteen (18) years old to register for an account. By registering, you certify under penalty of law that you are at least eighteen (18) years old.
If you use the Site from outside of Hong Kong, your connection will be through and to servers located in the Hong Kong, your orders placed through the Site will be fully processed in and shipped from Hong Kong and all information you provide will be processed and maintained in our web servers and internal systems located within Hong Kong. Any digital media content may not be purchased by users from outside Hong Kong, its territories, or possessions. By using the Site, you authorize the export of personal information to the Hong Kong and its storage and use as specified above when you provide such information to us. This policy and our legal obligations are subject to the laws of Hong Kong, regardless of the location of any user. Any claims or complaints must be filed in the courts of Hong Kong.
You may return undamaged item purchased domestically within seven(7) days of the original delivery. You will be responsible for all return shipment arrangements and expenses. No returned merchandise will be accepted without the original receipt and/or order confirmation sheet. We will credit you in the same manner as your original payment within seven (7) weeks of receiving the returned item.